Delivery & Returns

You may cancel any order before delivery is made or within 2 working days of placing the order. We regret you cannot cancel an order after shipment is made.

If you wish to cancel an order, please contact us at orders@bertieboucher.co.uk or visit our contact page and fill out the form with your order details.

Unfortunately, due to the bespoke nature of customised putters, we are unable to offer refunds for putters unless they are faulty or not as described.

Store products can be returned within 14 days of delivery. If you wish to return store products, please contact us at orders@bertieboucher.co.uk or visit our contact page and fill out the form.

A shipping label will be provided to return the goods. Once the goods have been received by us, we will aim to issue the refund within 5 working days.

All customised putters are manufactured after the order and payment have been received.

Delivery times may vary, but we will aim to have the putter delivered within 10 working days. If for any reason there is a delay, we will contact the customer.

All customised putters will not incur a delivery charge.

We regret that we are currently unable to accept shipping addresses outside of the UK.

All prices and delivery options are applied at checkout.